Support your Customers!

COMPANY OVERVIEW

911 World Ltd.

911 World Ltd. is based in Calgary, Alberta and we create amazing systems that help people, that protect people and that are intelligent and easy to use.

We have built all of our own code and can customize any of our developments.

Our Customer Support App System will be of great value to your customers and customers as HELP is just a touch away.

Support your Customers and Customers like you never dreamed possible saving money and solving problems.

CUSTOMER SUPPORT APP (CSA) OVERVIEW

Let us help you help them!

The CSA is a complete Customer Support System focused on ensuring that your customers are supported whenever they need arises using the latest technologies. The CSA System can also generate revenue for your company by providing service to REMOTE customers at predetermined hourly rates.

The free Customer Support App is given to all of your customers (they download it). When they need HELP they simply push Help Me and you are instantly alerted and are now able to livestream their phones to provide the very best possible support.

Your staff can use the Responder App to respond to the customer that needs help.

The Monitoring and Response Station (MRS) tracks and see all and the MRS can be located anywhere in the world!

SYSTEM FEATURES/CAPABILITIES

The Customer Support App can support your customers and guests wherever they are. Your customers will experience an amazing level of support for minor and complex problem that you can solve easily.

This generates new revenue and simply put supports your customers to the highest possible level.

The MRS is a powerful system and even more capabilities can be added.


System Components

The system is comprised of three (3) components all working together and served up on the web with no IT overhead or IT expense for your team. You do not require a server or even a support person. The flexibility and power of this system may overwhelm you.

Each of the components here can be customized to meet your specific needs.

Customer Support App (CSA)

Customer Support App (CSA) is a free; Android/IOS app that is downloaded onto the smartphones of your customers.

The CSA is downloaded by all of your customers. It is a free download for their smartphone that takes less than a minute to set up!

Customers can create a user profile on their own or use their FB account even and they can change the user profile as they wish.

The CSA has so many desirable features that ensure it is readily adopted by your customers. The user profile is completely customizable and can be as extensive or brief as the client dictates.

The Customer Support App is a fantastic companion/map/tool for your customers.



Responder App (RA)

Responder App (RA) is a free but access restricted app that is downloaded onto the smartphones of your staff (Responders).

The second app included in the CSA System is the Responder App. The RA is installed on your staff’s smartphones. The RA can be provided to all Responders and they can each have their own icon.

The RA shares many of the CSA features but the difference is that is ACTIVELY TRACKED and designed for the responders.

The RA is designed to help your responders assist and support your customers quickly and efficiently, reducing risks and improving the Customer experience.

The RA is a free download but access to the RA is restricted and controlled by the MRS. The MRS creates the username/password and profile for RA then distributes it to the correct personnel.

Monitoring and Response System (MRS)

Monitoring and Response System (MRS). The MRS is easily accessed from any internet connected device but it is designed for your PC. MRS technicians simply need a PC, the internet and a phone to be effective. Training takes hours not days. This system is web based and can be accessed by multiple technicians.

The MRS is a web based, monitoring, communication and response system that can receive data from both the CSA and RA and that can actively monitor the RA’s locations.

It is continuously connected to both the CSA and the RA. The MRS is centered on a live map.

The primary role of the MRS is to enhance and support the Customer experience.

The MRS can be deployed in many concurrent locations such as your Dispatch Center, a Manager’s office, Operations/Maintenance etc.

The MRS is a powerful and customizable response and support system.

Here's your chance to experience and know more about this amazing system.
Download the CUSTOMER SUPPORT APP (CSA) Overview now!

DOWNLOAD HERE 

System Cost

After discussing your # of customers and operational season we will provide a simple annual cost. Training is extra.

Downloads

The system is an amazing response, tracking, and communication tool designed to enhance your customers experience and to keep you in touch with your customers. Simple and effective it provides amazing value.

Customer Support App (CSA) Overview: